Phone-First Tech Support Specialist (Tier 1)

LMK Recruiting Solutions; King of Prussia (PA); On-site; USD 32,000 - 34,000; Full time

Job summary

LMK Recruiting Solutions is seeking a Tier 1 Technical Support Specialist in King of Prussia, PA. In this call-based role, you will be the first point of contact for end-user technical support requests, diagnosing everyday issues and guiding users through step-by-step solutions to keep productivity high.

The ideal candidate has 1–2 years in help desk or IT support, solid IT fundamentals, strong communication on the phone, and experience with Windows, Microsoft 365, and basic networking.

Qualifications

• 1–2 years in a help desk or IT support role.
• Excellent verbal communication on phone.
• Familiarity with Windows, Microsoft 365, browsers, printers.
• Basic networking concepts (Wi‑Fi, TCP/IP, VPN).
• Experience with ITSM or ticketing systems.
• Ability to explain technical fixes to non-technical users.

Responsibilities

• Serve as primary contact for inbound phone-based tech support.
• Troubleshoot hardware, software, printers, and connectivity.
• Guide users through step-by-step solutions in plain language.
• Log, classify, and track incidents with diagnostic notes.
• Escalate unresolved issues to Tier 2 with history.
• Follow knowledge-base articles and improve docs.

Skills

Customer support

Communication

Technical fundamentals

Ticketing systems

Problem-solving

Tools

TeamViewer

AnyDesk

ConnectWise

Job description

LMK Recruiting Solutions is seeking a Tier 1 Technical Support Specialist in King of Prussia, PA. In this call-based role, you will be the first point of contact for end-user technical support requests, diagnosing everyday issues and guiding users through step-by-step solutions to keep productivity high.

The ideal candidate has 1–2 years in help desk or IT support, solid IT fundamentals, strong communication on the phone, and experience with Windows, Microsoft 365, and basic networking.