Tier 1 Tech Support- Help Desk

HRB:14162:2057381; King of Prussia (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits

Vision benefits

401(k) match

Life and AD&D insurance

Paid time off

Colonial Paid Parental Leave

Job summary

Colonial Electric is hiring a Help Desk Support Specialist in King of Prussia, PA. This full-time, in-person role serves as the first line of technical support for employees, providing critical assistance for daily operations and troubleshooting various issues.

The position requires a minimum of two years in IT support, strong verbal and written communication skills, and the ability to multitask effectively. Benefits include medical, dental, vision, and a 401(k) plan with company match.

Qualifications

• Minimum two years of relevant experience in a help desk/IT support role.
• Strong oral and written communication skills.
• Analytical skills to troubleshoot and diagnose technical issues.

Responsibilities

• Resolving IT support requests from employees.
• Installing new software and updating existing drivers.
• Updating employees on the status of service requests.

Skills

Technical Support

Communication Skills

Problem-Solving Skills

Customer Service

Time Management

Multitasking

Education

2+ years in a help desk/IT support role

A+, Network+, or Microsoft certifications (preferred)

Tools

Commonly used software and applications

Job description

Help Desk Support Specialist

100% In-Person | King of Prussia, PA | Full-Time

Job Summary

Tier 1 Technical Support. As the first point of contact for internal customers, the Help Desk representative helps businesses manage day‑to‑day operations to stay productive. The tech support representative can provide critical assistance and support to ensure smooth operations.

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign‑ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Travel to branches to perform field work under supervision with 24‑hour notice or in the event of an outage
• Weekly on‑call hours to assist Colonial Electric’s 24/7 operation; hours will be between 5 p.m. and the start of the new business day; compensated via overtime hours

Education, Experience, and Skills

• Minimum two years of relevant experience in a help desk/IT support role
• Certifications such as A+, Network+, or Microsoft preferred but not required
• High‑level knowledge of commonly used software, hardware, and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem‑solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• Reliable transportation required

Benefits

Medical Insurance – Choose between a traditional PPO and a flexible health plan with a tax‑free health savings account. Includes comprehensive coverage, 100% preventative care, and access to the Blue Cross Blue Shield national network.

• Comprehensive and affordable coverage
• Preventative care covered at 100%
• Access to the Blue Cross Blue Shield national network

Dental Benefits – Affordable coverage with annual exams, cleanings, and x‑rays covered at 100% and rollover benefits.

Vision Benefits – Yearly eye examinations and new lenses, frames, or contacts; special discounts on LASIK procedures. Access to 70,000 provider locations across the U.S., including Walmart and America’s Best Glasses.

401(k) – Colonial Electric matches 25% of your contributions up to 6% of your annual earnings.

Life and AD&D Insurance at zero cost – All full‑time employees receive life and accidental death and dismemberment insurance at no cost.

Paid Time Off – Includes vacation, personal time, paid holidays, and more.

Colonial Paid Parental Leave – Paid time off to care for the birth or adoption of a child.

Additional benefits available for employees and families. Inquire about our complete benefits guide during the interview process.