On-Site Ticket Office Lead — Sales & Operations

Opt For Healthy Living; Northern (KY); Hybrid; USD 32,000 - 47,000; Full time

Job summary

The Soraya in Northridge is seeking a Senior Ticket Office Lead to coordinate daily Ticket Office activities, staff schedules, and ticketing services for performances and events on campus. This on-site role requires guiding staff, maintaining VIP relationships, and producing routine reports and ticket settlements.

Ideal candidates have substantial clerical experience and may have prior lead or ticketing office experience at The Soraya or similar venues.

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.
• Experience as a Soraya Ticket Office Lead for at least one (1) year or two (2) years as a Customer Service Worker – Ticket Office is highly desired.

Responsibilities

• Coordinates assigned day-to-day Ticket Office activities under the direction of the Ticket Office Supervisor, including opening and closing procedures and preparation of routine daily sales reports.
• Coordinates Ticket Office staff schedules and shift assignments and provides lead work direction, guidance, and training support to Ticket Office Leads and pooled Customer Service staff in accordance with established procedures.
• Maintains positive relationships with VIPs and long-time ticket buyers at The Soraya and is one of the primary points of contact for members and donors, addressing routine ticketing needs and referring complex or policy-related matters as appropriate.
• Coordinates house and complimentary ticketing needs for assigned events and works with Soraya event management and Front-of-House staff to address patron ticketing needs and support a high level of customer service.
• Supports staff, prepares, compiles, and distributes routine reports and documentation related to ticket inventory, weekly audits, daily sales activity, and final ticket settlements for review by the Ticket Office Supervisor.

Skills

Ticket office operations

Customer service

Staff scheduling

Lead work direction

Education

4 years of administrative/clerical experience

College/university education in business or related field (substitution)

Job description

The Soraya in Northridge is seeking a Senior Ticket Office Lead to coordinate daily Ticket Office activities, staff schedules, and ticketing services for performances and events on campus. This on-site role requires guiding staff, maintaining VIP relationships, and producing routine reports and ticket settlements.

Ideal candidates have substantial clerical experience and may have prior lead or ticketing office experience at The Soraya or similar venues.