Senior Box Office Lead - On-Site & Events

Csun As; Northern (KY); Hybrid; USD 32,000 - 47,000; Part time

Job summary

California State University, Northridge seeks a Senior Ticket Office Lead (Pool) to coordinate daily box office operations and event ticketing for The Soraya, Plaza del Sol Performance Hall, and Experimental Theatre. You will supervise shifts, train staff, and manage ticket reports with accuracy and a focus on service quality.

The role emphasizes strong customer service, VIP liaison duties, and timely reporting.

Qualifications

• Knowledge of ticket office operations and reports.
• Ability to deliver courteous customer service to patrons and donors.
• Experience coordinating staff schedules and shift assignments.
• Familiarity with promotional codes, ticket holds, and inventory processes.

Responsibilities

• Coordinate day-to-day Ticket Office activities and prepare routine sales reports.
• Lead Ticket Office staff and provide training guidance per procedures.
• Maintain positive relationships with VIPs and long-time ticket buyers.
• Coordinate house and complimentary ticketing for events with Front-of-House staff.
• Prepare and distribute routine reports on ticket inventory, audits, and settlements.
• Support ticketing activities for staff, artists, VIPs, and donors as needed.

Skills

Ticketing knowledge

Customer service

Staff scheduling

VIP relations

Job description

California State University, Northridge seeks a Senior Ticket Office Lead (Pool) to coordinate daily box office operations and event ticketing for The Soraya, Plaza del Sol Performance Hall, and Experimental Theatre. You will supervise shifts, train staff, and manage ticket reports with accuracy and a focus on service quality.

The role emphasizes strong customer service, VIP liaison duties, and timely reporting.