On-Site Test Center Proctor & Support

Sirius Support; Portland (ME); Sur place; USD 21 000 - 23 000; Temps partiel

Résumé du poste

Sirius Support is seeking a meticulous Test Center Administrator (TCA) to oversee on-site examinations. You will greet test-takers, verify identities, enforce security, monitor testing in real-time via proctoring and camera feeds, and ensure a quiet, secure environment while delivering excellent candidate service.

Responsibilities include handling inquiries, drafting incident reports for irregularities, maintaining equipment readiness, and supporting daily center operations.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience (in-person preferred).
• Strong communication skills for candidate interaction and reporting.

Responsabilités

• Greet candidates and verify identity.
• Perform required security procedures and ID checks.
• Monitor candidates in real-time via proctoring and camera feeds.
• Safeguard testing materials and maintain a quiet, secure environment.
• Provide clear instructions and address inquiries or issues promptly.
• Draft incident reports for exam irregularities or disruptions.
• Support daily test center operations including hardware, software, and facility readiness.

Connaissances

Communication

Problem Solving

Adaptability

Attention to Detail

Escalation Handling

De-escalation Techniques

Formation

High School Diploma or GED

Description du poste

Sirius Support is seeking a meticulous Test Center Administrator (TCA) to oversee on-site examinations. You will greet test-takers, verify identities, enforce security, monitor testing in real-time via proctoring and camera feeds, and ensure a quiet, secure environment while delivering excellent candidate service.

Responsibilities include handling inquiries, drafting incident reports for irregularities, maintaining equipment readiness, and supporting daily center operations.