Weekend Test Center Proctor & Administrator

Sylvan-Learning-Center; Diamond Bar (CA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Prometric is seeking a Test Center Administrator to join a high-security testing environment in the United States. You will greet candidates, verify IDs, and proctor computer-based exams within a busy center, Tuesday, Thursday, Saturday and Sunday from 12:00 to 5:30pm.

The role emphasizes policy adherence, security, and accurate scorecard preparation, with duties including biometric collection if applicable, monitoring exams, handling candidate issues, and maintaining a safe testing location.

Qualifications

• High School Diploma required; college experience preferred.
• 1-2 years of customer service experience.
• Ability to read and interpret operational instructions.
• Ability to write detailed reports and correspondence.
• Exposure to Windows-based computer applications.
• Ability to observe testing environment while proctoring.
• Experience using internet browsers.

Responsibilities

• Controlling test area by maintaining knowledge of policies, practices and procedures
• Greet examinees and verify identification
• Register and prepare candidate scorecards
• If applicable, collect candidates biometric information (collect fingerprints)
• Monitor candidates as they complete their exam
• Resolve candidate issues or report them to the appropriate supervisor
• Protect security of all computer software in Test Center environment
• Report any occurrences which fall outside company guidelines to corporate management
• Manage incidents of unacceptable identification or authorization on behalf of clients
• Manage misconduct such as security breaches orinappropriateconduct of candidates
• Reboot computer servers and reset passwords when necessary
• Ensure test center environment is maintained to ensure a safe and comfortable testing experience

Skills

Customer service

Policy compliance

Proctoring

Report writing

Windows applications

Observation skills

Education

High School Diploma

College experience preferred

Job description

Prometric is seeking a Test Center Administrator to join a high-security testing environment in the United States. You will greet candidates, verify IDs, and proctor computer-based exams within a busy center, Tuesday, Thursday, Saturday and Sunday from 12:00 to 5:30pm.

The role emphasizes policy adherence, security, and accurate scorecard preparation, with duties including biometric collection if applicable, monitoring exams, handling candidate issues, and maintaining a safe testing location.