Telecom Technician

TKC Holdings, Inc.; Texas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Tuition reimbursement

Paid training

Career advancement

Life insurance

Disability insurance

Voluntary benefits

Job summary

TKC Holdings, Inc. and its divisions operate nationwide to deliver telecommunications solutions for correctional facilities.

The Telecom Technician will handle inmate inquiries, track grievances, and manage phone systems, while repairing devices and coordinating site visits with facility security. The position requires a high school diploma or GED, 3+ years in a high-tech environment, and willingness to work five days a week, eight hours daily inside a correctional facility.

Qualifications

• High school diploma or GED required or related experience.
• Customer service experience is necessary.
• 3+ years in a high-tech environment with hardware maintenance, software management, and networking.

Responsibilities

• Serve as the primary interface for inmate inquiries and complaints.
• Repair or replace broken telephone sets and maintain phone system status.
• Generate reports and assist with training for facility personnel.
• Coordinate site visits and delivery of materials through facility security.
• Create trouble tickets and track repair/equipment requests.
• Maintain inventory of tablet/onsite equipment.

Skills

Customer service experience

High tech environment experience

Education

High school diploma / GED

Job description

Work Location

On-Site

Overview

TKC Holdings, Inc—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position

The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Provide weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory
• Must work (5) days a week, (8) hours a day inside correctional facility
• Other duties as assigned

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules and evening or night shifts.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108