On-Site Telecom Technician – Corrections Facility

TKC Holdings, Inc.; Northern (KY); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short‑/ L

Job summary

TKC Holdings, Inc.—comprising Trinity Services Group, Keefe Group, and Courtesy Products—seeks an On-Site Technician to serve as the primary interface for facility system inquiries, track inmate grievances, and repair or replace broken telephone sets. The role requires monitoring phone system status, coordinating site visits, and providing reports to facility security and staff.

Ideal candidates will have a high school diploma or GED, customer service experience, and at least 3 years of

Qualifications

• Customer service experience required.
• 3 or more years demonstrated skills in a high tech environment, emphasizing computer hardware maintenance, software management, and networking.
• Position may require overtime, non-standard schedules and evening or night shifts.

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses.
• Add and maintain PIN Number Investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and materials delivery through facility security.
• Generate reports to meet facility requirements and provide training to new facility personnel.
• Provide weekly updates of phone system status, repairs made and open items.
• Repair or replace broken telephone sets; assist technical support with system troubleshooting.
• Create trouble tickets and track repair/equipment requests; retrieve defective tablets and distribute spare equipment.

Skills

Customer service

Teamwork

Education

High school diploma or GED

Job description

TKC Holdings, Inc.—comprising Trinity Services Group, Keefe Group, and Courtesy Products—seeks an On-Site Technician to serve as the primary interface for facility system inquiries, track inmate grievances, and repair or replace broken telephone sets. The role requires monitoring phone system status, coordinating site visits, and providing reports to facility security and staff.

Ideal candidates will have a high school diploma or GED, customer service experience, and at least 3 years of