On-Site Technical Support Specialist – Hardware & Networking

DXC Technology Company; Miami (FL); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Technical Support professional in Miami, on-site. The role focuses on on-site installation, servicing and repair of systems, with strong emphasis on rapid issue resolution and customer satisfaction.

You will support Windows, Mac and networked devices, manage tickets, and collaborate with cross-functional teams to ensure reliable operations and a positive customer experience across several sites in Florida.

Formación

• 1 year of field support experience is required.
• Experience with ticketing and asset management is required.
• Strong knowledge of Windows 10/11, macOS and iOS.

Responsabilidades

• Assist in investigating and resolving complex installations and maintenance.
• Provide on-site field support including installation, servicing and repair.
• Verify and ensure quality of system equipment.
• Guide customers on operation and maintenance of systems.
• Escalate issues to appropriate teams for follow-up and testing.

Conocimientos

Field support experience

Ticketing

Asset management

Educación

High school diploma or GED

Herramientas

Windows 10/11

macOS/iOS

Active Directory

MS Office

VPN

SCCM imaging

Imaging PCs

Remote installation

Descripción del empleo

DXC Technology is seeking a Technical Support professional in Miami, on-site. The role focuses on on-site installation, servicing and repair of systems, with strong emphasis on rapid issue resolution and customer satisfaction.

You will support Windows, Mac and networked devices, manage tickets, and collaborate with cross-functional teams to ensure reliable operations and a positive customer experience across several sites in Florida.