Onsite IT Support Technician - KY (Travel Between Sites)

DXC Technology Company; Fort Campbell North (KY); On-site; USD 28,000 - 39,000; Full time

Job summary

DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two locations in Kentucky. The role requires hands-on technical work and travel between Jeffersonville and Clay City sites.

You will be the primary contact for end-user support, hardware troubleshooting, and incident resolution, ensuring adherence to SLAs and customer satisfaction.

Qualifications

• 2+ years of IT Support, Field Support, or Desktop Support experience.
• Strong customer service and communication skills.
• Experience supporting enterprise users and infrastructure; ability to meet SLA/TTR targets.

Responsibilities

• Provide first-line onsite technical support to end users.
• Respond to incidents and service requests within SLA targets.
• Troubleshoot hardware, software, and peripheral issues.
• Install, move, add, change, and dispose of IT equipment.
• Perform desktop, laptop, printer, and mobile device support.
• Support Microsoft 365 and Teams-related issues.
• Maintain documentation in the ticketing system.
• Perform basic network troubleshooting.
• Coordinate with remote support teams and vendors.
• Escalate issues when required.

Skills

Customer service

Communication

Independent work on-site

IT support

Tools

Windows OS

Microsoft 365

Microsoft Teams

Active Directory

Job description

DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two locations in Kentucky. The role requires hands-on technical work and travel between Jeffersonville and Clay City sites.

You will be the primary contact for end-user support, hardware troubleshooting, and incident resolution, ensuring adherence to SLAs and customer satisfaction.