Technical Support (Miami, FL - ON SITE)

USA7 DXC Technology Services LLC; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

DXC Technology seeks a Field Support Technician to assist with on-site installations, servicing, and repair of systems and equipment.

You will handle Windows and Mac environments, network printers, imaging via SCCM, and VPN connectivity, delivering reliable support to customers. The role emphasizes hands-on problem solving and collaboration with clients and internal teams.

Qualifications

• 2 years of field support experience.
• Ticket and asset management.
• Strong hardware/software installation, support, and troubleshooting.
• Windows 10/11 experience.
• Mac OS and iOS support.
• Network Printer, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, O365.
• Requires Networking troubleshooting and support.
• Support skills for VPN connectivity and security.
• Configuring new PC’s/notebooks via imaging, SCCM and standalone Remote Install software/hardware and support.
• Knowledge of basic networking concepts and Hands & Eyes support.

Responsibilities

• Assist in investigating and resolving installations and maintenance matters.
• Provide on-site field support including installation, servicing and repair.
• Verify and approve operational quality of system equipment.
• Resolve hardware installation, repair, upgrade, and maintenance issues.
• Instruct customers in operation and maintenance of systems.
• Refer issues to appropriate personnel for follow-up, testing and troubleshooting.
• Liaise with customers on administrative and technical matters for projects.
• Analyze and report on system problem trends and issues.

Skills

Field support

Ticketing

Hardware installation

Software installation

Windows 10/11

Mac OS/iOS

Networking

VPN

Education

High school diploma or GED

Lenovo certifications

CompTIA A+

Network+/Security+

Apple training

Tools

SCCM

Active Directory

MS Office

Remote Install

Job description

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
• Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

• 2 years of field support experience
• Ticket and asset management
• Strong hardware/software installation, support, and troubleshooting
• Windows 10, and 11 experience
• Mac OS and iOS support
• Network Printer, HP configuration, consumable swaps, and moves
• Experience with Active Directory, MS Office, phone security, OS365
• Requires Networking troubleshooting and support
• Support skills for VPN connectivity and security
• Configuring new PC’s/notebooks via imaging, SCCM and standalone Remote Install software/hardware and support
• Knowledge of basic networking concepts and Hands&Eyes support

Preferred Education and Training

• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.