Technical Support (Miami, FL - ON SITE)

DXC Technology Company; Miami (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

DXC Technology is seeking a Technical Support professional in Miami, on-site. The role focuses on on-site installation, servicing and repair of systems, with strong emphasis on rapid issue resolution and customer satisfaction.

You will support Windows, Mac and networked devices, manage tickets, and collaborate with cross-functional teams to ensure reliable operations and a positive customer experience across several sites in Florida.

Qualifications

• 1 year of field support experience is required.
• Experience with ticketing and asset management is required.
• Strong knowledge of Windows 10/11, macOS and iOS.

Responsibilities

• Assist in investigating and resolving complex installations and maintenance.
• Provide on-site field support including installation, servicing and repair.
• Verify and ensure quality of system equipment.
• Guide customers on operation and maintenance of systems.
• Escalate issues to appropriate teams for follow-up and testing.

Skills

Field support experience

Ticketing

Asset management

Education

High school diploma or GED

Tools

Windows 10/11

macOS/iOS

Active Directory

MS Office

VPN

SCCM imaging

Imaging PCs

Remote installation

Job description

## Technical Support (Miami, FL - ON SITE)Apply: USA - FL - MIAMI: Full time: Posted Today: 51593220**Job Description:****Responsibilities*** Assists in investigating and resolving complex installations and maintenance matters of significance.* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.* Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.* Instructs customers in the operation and maintenance of systems/equipment.* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.* Acts as a liaison with customers on administrative and technical matters for assigned projects.* Performs analysis and prepares reports on system problem trends and issues **Basic Qualifications*** 1 year of field support experience* Ticket and asset management* Strong hardware/software installation, support, and troubleshooting* Windows 10, and 11 experience* Mac OS and iOS support* Network Printer, HP configuration, consumable swaps, and moves* Experience with Active Directory, MS Office, phone security, OS365* Requires Networking troubleshooting and support* Support skills for VPN connectivity and security* Configuring new PC’s/notebooks via imaging, SCCM and standalone* Remote Install software/hardware and support* Knowledge of basic networking concepts and Hands&Eyes support**Preferred Education and Training*** High school or G.E.D.* Lenovo or other vendor certifications* CompTia A+, *Network+/Security+ (Preferred but not required)** Apple training *(preferred but not required)* At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.