On-Site Technical Support Analyst — Elevate IT Experience

San Luis Valley Health; Alamosa (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Full medical, dental and vision plans

Paid Time Off and Sick Leave

Retirement plan with employer match

Life and disability insurance

On-site health center

Education program benefits

Volunteer opportunities

Employee discounts

Job summary

San Luis Valley Health seeks a Technical Support Analyst to deliver second-level IT support for infrastructure and user issues on-site. You will advocate for customers, resolve moderately complex incidents, and contribute to small project implementations under guidance.

The role requires strong communication, MS Office proficiency, and the ability to manage multiple priorities while working independently. On-call rotation and a full-time schedule are included.

Qualifications

• Bachelor's degree or equivalent experience.
• Four years of experience in IT support.
• Strong verbal, written, and interpersonal communication skills.
• Experience with MS Office (Word, Outlook, Excel).
• Experience with Service Desk environment and operations.

Responsibilities

• Provide intermediate, second level technical support for technology infrastructure and customer issues and requests.
• Develops and implements changes to improve service delivery and customer satisfaction.
• Provide knowledge and training to first level support to improve first call resolution.
• Maintain customer advocacy and strong relationships with users and partners.
• Support and troubleshoot complex issues in enterprise environments.
• Collaborate with internal teams to minimize customer impact and prevent recurrence.

Skills

Communication skills

Time management

Independent work

Technical & analytical

Service Desk experience

Education

Bachelor's degree or equivalent experience

Tools

MS Office (Word, Outlook, Excel)

Job description

San Luis Valley Health seeks a Technical Support Analyst to deliver second-level IT support for infrastructure and user issues on-site. You will advocate for customers, resolve moderately complex incidents, and contribute to small project implementations under guidance.

The role requires strong communication, MS Office proficiency, and the ability to manage multiple priorities while working independently. On-call rotation and a full-time schedule are included.