Healthcare IT Technician I: Onsite Help Desk & Deployments

East Valley Community Health Center Inc.; Pomona (CA); On-site; USD 54,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Paid holidays

Job summary

East Valley Community Health Center invites applications for an entry-level IT Technician I to deliver frontline Tier 1 Help Desk support for staff across clinical and administrative sites in California. This onsite role includes setup of workstations, user accounts, MFA, and basic EHR application assistance, with travel between locations and strict HIPAA compliance.

The position emphasizes customer service, problem-solving, and collaboration with IT teams to resolve issues and support patient

Qualifications

• High school diploma or equivalent; minimum 2 years of Help Desk or IT support experience preferred.
• Strong knowledge of Windows, Microsoft 365, and basic network troubleshooting.
• Experience installing, configuring, and troubleshooting computers, printers, and IT equipment.
• Healthcare IT experience and knowledge of HIPAA preferred.
• Familiarity with Active Directory, EHR systems, and IT ticketing systems preferred.

Responsibilities

• Provide Tier 1 Help Desk support to staff onsite and remotely.
• Troubleshoot hardware, software, Microsoft 365, Windows, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, printers, scanners, phones, and other IT equipment.
• Set up workstations and user accounts for new employees, including onboarding and offboarding support.
• Assist with Active Directory, password resets, MFA, and user access issues.
• Provide basic support for EHR and clinical applications, escalating complex issues as needed.
• Document, track, and update support requests in the IT ticketing system.
• Work closely with the IT Technician II and Application Administrator to resolve technical issues and support IT projects.
• Maintain IT equipment inventory and assist with equipment deployments and office relocations.
• Travel between EVCHC locations to provide onsite technical support and install equipment.
• Follow HIPAA regulations, IT security policies, and patient confidentiality requirements.
• Provide excellent customer service and communicate effectively with employees.
• Perform other IT-related duties as assigned by the Director of Data & IT Operations

Skills

Help Desk

Customer service

Problem-solving

Communication

Education

High school diploma

Tools

Windows

Microsoft 365

Active Directory

EHR system

IT ticketing system

Job description

East Valley Community Health Center invites applications for an entry-level IT Technician I to deliver frontline Tier 1 Help Desk support for staff across clinical and administrative sites in California. This onsite role includes setup of workstations, user accounts, MFA, and basic EHR application assistance, with travel between locations and strict HIPAA compliance.

The position emphasizes customer service, problem-solving, and collaboration with IT teams to resolve issues and support patient