IT Support Specialist

Radiology Associates LLP; Corpus Christi (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Radiology Associates LLP seeks an on-site IT Support Specialist to keep doctor offices and equipment running. You will install, configure, and troubleshoot hardware and software in a healthcare environment.

The role requires travel to remote sites within the local area, strong customer service, and the ability to lift up to 50 pounds; on-call duties are included.

Qualifications

• Undergraduate degree in Information Technology required.
• Strong customer service attitude and interpersonal skills.
• Ability to travel to support remote sites within the local area.

Responsibilities

• Provide hardware and software technical support in a healthcare environment via ticketing, phone, or in-person.
• Install, relocate, configure, troubleshoot and maintain computers, tablets, peripherals, phones and software.
• Assist with network cabling, connectors and jacks installation and upgrades.
• Support routine application upgrades and ensure compliance with software licenses.
• Collaborate with technology vendors and maintain accurate documentation and asset tracking.
• Participate in after-hours work and on-call schedules.
• Maintain current knowledge of IT industry trends.
• This is not a remote position

Skills

Customer service

Interpersonal skills

Travel to sites

Education

Undergraduate degree in Information Technology

Job description

Description

As an on-site IT Support Specialist, you will be playing a crucial role in ensuring the functionality of various devices and systems for the organization. Your responsibilities will center on providing hardware and software technical support in a healthcare environment.

• Participating with requests via ticketing system, phone calls or in-person interactions
• Responsible for the installation, relocation, configuration, troubleshooting and ongoing usability of computers, tablets, peripheral equipment, telephones and software. To include remote, home and customer offices.
• Provide computer software and hardware support including hardware upgrades and repair. Support the installation of network cabling, connectors and jacks.
• Supporting routine application upgrades; ensuring compliance with license agreements.
• Collaborating with technology vendors for product information and support.
• Maintaining accurate documentation and asset tracking.
• Participate with after hour work activities and on-call schedules.
• Maintaining current knowledge of information technology industry trends.
• This is not a remote position

Requirements

• Undergraduate degree in Information Technology.
• A strong customer service attitude and interpersonal skills.
• Ability to travel to support remote sites within the local area.
• Ability to physically stand, bend, squat, and lift equipment weighing up to 50 pounds.