On-Site Tech Support Associate — Customer-Focused Helpdesk
Temple University
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Benefits offered by this job
Job summary
Temple University’s Telecommunications Department is seeking an Assistant Technology Support Specialist to serve as the first point of contact for technical inquiries from students, faculty, staff and guests. The role emphasizes strong customer service, basic PC/Mac troubleshooting, and documenting issues in detailed support tickets.
The position is on-site, typically five days a week during Fall and Spring semesters, with some variation during summer. Salary range is $35,600 to $50,000.
Qualifications
- Associate's degree or equivalent experience.
- Minimum one year of related technical experience.
- Experience with troubleshooting and customer service.
- Experience with POS ticket management systems.
Responsibilities
- Provide high-quality customer service and technical support as first contact.
- Collect information and troubleshoot issues by phone, in person, or online.
- Document interactions in detailed support tickets.
- Greet walk-in clients and assist with Owlcard Services.
- Route requests to appropriate support queues and review documentation for accuracy.
- Participate in testing and evaluation of new platforms as needed.
- Hours: Monday–Friday 8am–5pm during Fall/Spring; varies in summer.
Skills
Education
Tools
Job description
Temple University’s Telecommunications Department is seeking an Assistant Technology Support Specialist to serve as the first point of contact for technical inquiries from students, faculty, staff and guests. The role emphasizes strong customer service, basic PC/Mac troubleshooting, and documenting issues in detailed support tickets.
The position is on-site, typically five days a week during Fall and Spring semesters, with some variation during summer. Salary range is $35,600 to $50,000.
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