On-Site Lead Help Desk Analyst & IT Support Leader

Temple University Health System; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Temple Health seeks a Lead Help Desk Analyst to guide the team, troubleshoot tier 1 issues, and coordinate incident resolution. This on-site role supports end users across departments from Temple Health facilities in Philadelphia, requiring strong customer service and IT problem-solving skills.

The ideal candidate has a Bachelor's degree in Computer Science or related field, plus extensive help desk and Windows OS experience, and several years of leadership in a busy IT environment.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• 5 years experience in Help Desk operations with a PC orientation and customer support.
• 5 years experience with Windows operating systems and MS Office Suite.
• 2 years Lead experience required.

Responsibilities

• Leads team members, providing guidance and collaborating with the business and staff.
• Provides technical support and troubleshooting assistance to end-users.
• Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools.

Skills

Team leadership

Help desk operations

Customer support

Windows OS

Education

Bachelor's Degree

Tools

MS Office Suite

Help Desk ticketing system

Job description

Temple Health seeks a Lead Help Desk Analyst to guide the team, troubleshoot tier 1 issues, and coordinate incident resolution. This on-site role supports end users across departments from Temple Health facilities in Philadelphia, requiring strong customer service and IT problem-solving skills.

The ideal candidate has a Bachelor's degree in Computer Science or related field, plus extensive help desk and Windows OS experience, and several years of leadership in a busy IT environment.