On-Site Support Associate

Canon Virginia, Inc; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dress for Your Day attire

Employee discounts

Volunteer opportunities

Employee referral bonus

Canon merch

Job summary

Canon U.S.A., Inc. is seeking a flexible, customer-facing on-site support professional to provide coverage across multiple client locations in the region and deliver prompt, quality service to ensure customer satisfaction.

The role spans Copy/Print Production, Mail and Courier Services, Reception, File/Records, Device Maintenance, Shipping/Receiving, and Inventory. It requires basic computer skills, strong communication, multitasking, willingness to learn, OT flexibility, and the ability to

Qualifications

• HS Diploma or GED or equivalent required, with under one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Willing to learn new skills and collaborate with new teams.
• Ability to work with minimal supervision.
• Willing to work overtime as needed.
• Must obtain required security clearances to enter customer premises.
• May require driving between client locations with a personal vehicle.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to customer requests via email, phone, text, and in person.
• Provides site coverage at multiple locations as needed.
• Maintains copy/print production workflow and pre-delivery QC.
• Handles mail, courier services, and interoffice communications.
• Assists with reception duties and front-office tasks.
• Maintains file rooms and records; coordinates special projects.
• Maintains reprographic equipment, performs routine upkeep.
• Manages shipping/receiving and inventory movement.
• Tracks and reports customer inquiries and fulfillment.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Adaptability

Attention to detail

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Canon U.S.A., Inc. is seeking a flexible, customer-facing on-site support professional to provide coverage across multiple client locations in the region and deliver prompt, quality service to ensure customer satisfaction.

The role spans Copy/Print Production, Mail and Courier Services, Reception, File/Records, Device Maintenance, Shipping/Receiving, and Inventory. It requires basic computer skills, strong communication, multitasking, willingness to learn, OT flexibility, and the ability to