On-Site Strategic Accounts Growth Specialist

Cover Care, LLC; Westfield (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Cover Care, LLC is seeking an Account Specialist to manage a portfolio of commercial and residential customers nationwide. This full-time, in-office role partners with sales, customer experience, marketing, dealer support and field operations to understand needs and drive long-term growth.

You will identify upsell opportunities, prepare quotes, and guide customers through the sales process with support from technical specialists, delivering tailored solutions and strong retention.

Qualifications

• Degree preferred or equivalent professional or relevant industry experience.
• 3+ years of related professional experience in technical account sales, customer success or sales support in a relevant industry with demonstrated success in driving business growth.
• Experience in service, construction, home improvement, pool and spa, or related technical industries preferred.
• Strong understanding of sales, negotiation, and business development practices.
• Commercially minded with experience managing customer accounts, inside sales pipelines and profitability.
• Proficient in CRM systems, Microsoft Office, and sales analytics tools.
• Ability to learn and communicate technical product information clearly.
• Self-motivated, organized and able to manage assigned accounts effectively.
• Excellent communication, customer relationship, and interpersonal skills with the ability to influence decision-makers.

Responsibilities

• Grow accounts and revenue by upselling and cross-selling.
• Build and maintain customer partnerships and negotiate agreements.
• Coordinate with field ops to align projects and expectations.
• Analyze sales data and market trends to drive growth.
• Manage CRM data and optimize workflows across teams.
• Represent the company at industry events and trade shows.

Skills

CRM proficiency

Account management

Negotiation

Communication

Education

Degree preferred

Tools

CRM software

Microsoft Office

Job description

Cover Care, LLC is seeking an Account Specialist to manage a portfolio of commercial and residential customers nationwide. This full-time, in-office role partners with sales, customer experience, marketing, dealer support and field operations to understand needs and drive long-term growth.

You will identify upsell opportunities, prepare quotes, and guide customers through the sales process with support from technical specialists, delivering tailored solutions and strong retention.