On-Site Software Support Specialist - Waco, TX

AxisCare; Waco (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Laptop and equipment provided

Performance incentives

Job summary

AxisCare, headquartered in Waco, TX, is seeking a Software Support Specialist to guide clients in using our home care software and its integrations. This on-site role emphasizes prompt, professional, and accurate support without coding or routine IT repair.

You will handle client inquiries by phone, email, and chats, deepen product knowledge, and contribute to help articles and training materials while serving customers with empathy and clear communication.

Qualifications

• Professional demeanor and excellent phone etiquette.
• Strong problem identification and resolution skills.
• Excellent listening skills.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Proficient navigating computer software programs.
• Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred).
• Ability to receive honest and candid feedback about work performance.

Responsibilities

• Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
• Manage your work - Follow up with clients and keep notes through ZenDesk.
• Report problems - Communicate user issues, program bugs and feature requests with appropriate managers.
• Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources.
• Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates.
• Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Skills

Professional demeanor

Phone etiquette

Problem identification

Active listening

Teamwork

Written and verbal communication

Typing speed 40+ WPM

Feedback receptiveness

Education

Bachelor's or equivalent experience

Help desk experience

Windows OS experience

Job description

AxisCare, headquartered in Waco, TX, is seeking a Software Support Specialist to guide clients in using our home care software and its integrations. This on-site role emphasizes prompt, professional, and accurate support without coding or routine IT repair.

You will handle client inquiries by phone, email, and chats, deepen product knowledge, and contribute to help articles and training materials while serving customers with empathy and clear communication.