IT Support & Systems Troubleshooter

Brazos Valley Community Action Agency; Bryan (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Brazos Valley Community Action Agency in Bryan, TX is seeking an IT Support Specialist to provide end-user support, manage tickets, and maintain hardware/software. The role requires on-site troubleshooting, device deployments, and collaboration with IT staff to meet SLA targets.

The position involves remote assistance, on-call rotations, and adherence to security and HIPAA compliance while supporting a diverse client base and staff in a healthcare-adjacent environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of one year in an IT support role including technical support and troubleshooting.
• Knowledge of ITIL and IT Service Management terms and processes.

Responsibilities

• Monitor and manage incoming IT support requests via ticketing system.
• Provide remote assistance and desk-side support as needed.
• Troubleshoot hardware, software, and network issues.
• Assist with device imaging, deployments, and asset management.
• Participate in on-call rotations for after-hours support.
• Ensure proper documentation of issues, steps taken, and outcomes.

Skills

IT support

Customer service

Troubleshooting

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Brazos Valley Community Action Agency in Bryan, TX is seeking an IT Support Specialist to provide end-user support, manage tickets, and maintain hardware/software. The role requires on-site troubleshooting, device deployments, and collaboration with IT staff to meet SLA targets.

The position involves remote assistance, on-call rotations, and adherence to security and HIPAA compliance while supporting a diverse client base and staff in a healthcare-adjacent environment.