Remote IT Support Specialist — Fast, Client‑Facing Tech Help

Axxys Technologies, Inc.; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Axxys Technologies, Inc. is looking for a Support Specialist based in Plano, Texas. This position focuses on client-facing support and requires the ability to assess and resolve technical support requests efficiently.

The ideal candidate will have an Associate's degree and relevant experience. Responsibilities include managing support tickets, engaging in after-hours support, and maintaining documentation standards while adhering to Axxys' core values, emphasizing innovation and teamwork.

Qualifications

• Associate's degree from a two-year college or trade school.
• One to two years of related experience and/or training.
• Ability to read and interpret technical documents.

Responsibilities

• Provide first level response to client support requests.
• Monitor and manage tickets ensuring quick resolution.
• Participate in after-hours on-call rotation.

Skills

Client support skills

Problem-solving

Technical documentation

Communication skills

Education

Associates degree

Tools

PSA tool

RMM tool

Job description

Axxys Technologies, Inc. is looking for a Support Specialist based in Plano, Texas. This position focuses on client-facing support and requires the ability to assess and resolve technical support requests efficiently.

The ideal candidate will have an Associate's degree and relevant experience. Responsibilities include managing support tickets, engaging in after-hours support, and maintaining documentation standards while adhering to Axxys' core values, emphasizing innovation and teamwork.