Onsite IT Support Technician (Deskside)

Phoenix Business Consulting (Intelligent Enterprise); Waco (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Phoenix Business Consulting (Intelligent Enterprise) in Waco, TX is seeking a Deskside Support Technician to provide comprehensive on-site technical support for campus personnel. Under minimal supervision, you will receive user tickets, document actions, and communicate with users through the life cycle of a ticket.

You will resolve software and hardware issues, install standard applications, support conference rooms, and deploy internal VoIP phones while coordinating with IT groups to ensure

Qualifications

• Resolves intermediate to complex software and hardware problems.
• Installs and configures company standard applications.
• Handles end-user tickets with proper documentation.

Responsibilities

• Provide comprehensive technical support to on-site personnel.
• Perform IMAC tasks (hardware/software upgrades) and data migration.
• Maintain incident management system with current ticket progress.
• Ensure adherence to SLAs and asset management processes.
• Setup and support conference rooms and internal VoIP deployments.
• Communicate with IT infrastructure groups to streamline incidents.

Skills

Problem solving

Customer service

Desktop support

Microsoft 365

Windows OS

VPN (Citrix)

Remote Desktop (Bomgar)

Tools

Bomgar

Citrix

Remote Desktop

Job description

Phoenix Business Consulting (Intelligent Enterprise) in Waco, TX is seeking a Deskside Support Technician to provide comprehensive on-site technical support for campus personnel. Under minimal supervision, you will receive user tickets, document actions, and communicate with users through the life cycle of a ticket.

You will resolve software and hardware issues, install standard applications, support conference rooms, and deploy internal VoIP phones while coordinating with IT groups to ensure