On-Site Service Pro - Inventory & Solutions

Grainger; Springfield (MA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO 18 days per year

401(k) retirement plan

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling

Job summary

Grainger in Springfield, MA is hiring a full-time On-Site Service Representative to support customers by managing inventory, stocking products, and delivering outstanding service at customer sites.

The OSR will travel to multiple locations, maintain stock levels, resolve issues, and collaborate with sales partners to expand Grainger offerings. A 3-year selling/service background, high school diploma, valid driver's license, and ability to lift 25–60 lbs are required.

Qualifications

• 3 years' experience in selling or service environment.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Experience in selling/service

Driver's license

Teamwork

Problem solving

Education

High School Diploma

Job description

Grainger in Springfield, MA is hiring a full-time On-Site Service Representative to support customers by managing inventory, stocking products, and delivering outstanding service at customer sites.

The OSR will travel to multiple locations, maintain stock levels, resolve issues, and collaborate with sales partners to expand Grainger offerings. A 3-year selling/service background, high school diploma, valid driver's license, and ability to lift 25–60 lbs are required.