Onsite Service Pro: Inventory & Customer Solutions

Grainger; Quincy (IL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Company holidays

401(k) Retirement Savings Plan

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling and tools

Maternity and parental leave

Job summary

Grainger is seeking a Services Representative (OSR) for Quincy, IL. The role focuses on servicing multiple customer locations, stocking products, and driving customer satisfaction through proactive inventory management and support for Grainger’s MRO solutions.

You will follow defined routes, engage with customers to identify needs, and collaborate with sales partners to expand Grainger offerings while upholding safety standards.

Qualifications

• Experience providing customer service at multiple locations.
• Ability to manage inventory and stock levels on site.
• Strong problem solving and communication skills.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes.
• Resolve customer problems promptly to retain loyalty.
• Follow routing software-defined routes and maintain guides.
• Identify productivity and process improvements.

Skills

Customer service

Inventory management

Route planning

Problem solving

Tools

Routing software

Job description

Grainger is seeking a Services Representative (OSR) for Quincy, IL. The role focuses on servicing multiple customer locations, stocking products, and driving customer satisfaction through proactive inventory management and support for Grainger’s MRO solutions.

You will follow defined routes, engage with customers to identify needs, and collaborate with sales partners to expand Grainger offerings while upholding safety standards.