On-Site Inventory & Customer Solutions Specialist

W. W. Grainger; Springfield (MA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

PTO days

401(k) plan

Employee discounts

Tuition reimbursement

Maternity/paternity leave

Job summary

W. W. Grainger, Inc. is hiring a full-time On-Site Service Representative in Springfield, MA to stock and service customer locations, ensuring inventory levels and providing outstanding support for Grainger's MRO solutions.

You will follow routes, resolve issues, and identify improvements while working with sales partners to expand Grainger offerings. A 3-year service experience, a high school diploma, and a valid driver’s license are required.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Sales experience

Team collaboration

Education

High School Diploma or equivalent

Job description

W. W. Grainger, Inc. is hiring a full-time On-Site Service Representative in Springfield, MA to stock and service customer locations, ensuring inventory levels and providing outstanding support for Grainger's MRO solutions.

You will follow routes, resolve issues, and identify improvements while working with sales partners to expand Grainger offerings. A 3-year service experience, a high school diploma, and a valid driver’s license are required.