On-Site Service Pro: Inventory & Customer Care (Part-Time)

W. W. Grainger; Peoria (IL); On-site; USD 2,967,000 - 3,710,000; Part time

Benefits offered by this job

Medical, dental, vision, life ins.

6 PTO days + 6 holidays

401(k) company match

Employee discounts

Tuition reimbursement

Job summary

W.W. Grainger, Inc. in Peoria, IL is seeking an On-Site Service Representative (Part Time) to manage inventory and deliver outstanding customer service at customer locations.

You will stock products, monitor levels, and support KeepStock initiatives while assisting sales partners. The role requires 3 years in selling or service, a High School Diploma or equivalent, and the ability to lift 25 to 60 lbs. Grainger offers day-one benefits, PTO, a 401(k) match, discounts, and tuition assistance.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Sales experience

Problem solving

Education

High School Diploma or equivalent

Job description

W.W. Grainger, Inc. in Peoria, IL is seeking an On-Site Service Representative (Part Time) to manage inventory and deliver outstanding customer service at customer locations.

You will stock products, monitor levels, and support KeepStock initiatives while assisting sales partners. The role requires 3 years in selling or service, a High School Diploma or equivalent, and the ability to lift 25 to 60 lbs. Grainger offers day-one benefits, PTO, a 401(k) match, discounts, and tuition assistance.