On-Site Inventory & Customer Service Pro

W. W. Grainger; Peoria (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

18 PTO days + 6 holidays

6% company 401(k) match

Employee discounts and tuition support

Maternity and parental leave

Job summary

W. W. Grainger, Inc. is seeking an On-Site Service Representative for Peoria, IL. The role involves stocking customer locations, resolving issues, and supporting route execution to drive customer satisfaction and sales opportunities.

Compensation is hourly with benefits starting on day one, including medical and life insurance, PTO and holidays, and a company 401(k) match. Equal opportunity employer and a focus on safety and reliability guide daily activities.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Job description

W. W. Grainger, Inc. is seeking an On-Site Service Representative for Peoria, IL. The role involves stocking customer locations, resolving issues, and supporting route execution to drive customer satisfaction and sales opportunities.

Compensation is hourly with benefits starting on day one, including medical and life insurance, PTO and holidays, and a company 401(k) match. Equal opportunity employer and a focus on safety and reliability guide daily activities.