On-Site Service Pro: Inventory & Customer Care

Grainger; Cedar Rapids (IA); On-site; USD 30,307 - 36,506; Part time

Benefits offered by this job

Medical, dental, vision, and life-ins.

Paid time off

401(k) Retirement Savings Plan

Employee discounts

Parental leave

Safety shoes provided

Job summary

Grainger is hiring a part-time On-Site Service Representative in the Ginnell/Victor, IA area to support customers by managing inventories and delivering outstanding service. This on-site role requires travel to multiple locations and strong attention to stocking needs and safety standards.

You will drive service excellence, engage with customers to identify additional Grainger solutions, and work with partners to grow sales through KeepStock programs while maintaining a safe, efficient servicing

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem‑solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Route planning

Problem solving

Physical ability

Driver's license

Education

High School Diploma

Tools

Routing software

Job description

Grainger is hiring a part-time On-Site Service Representative in the Ginnell/Victor, IA area to support customers by managing inventories and delivering outstanding service. This on-site role requires travel to multiple locations and strong attention to stocking needs and safety standards.

You will drive service excellence, engage with customers to identify additional Grainger solutions, and work with partners to grow sales through KeepStock programs while maintaining a safe, efficient servicing