On-Site Service Engineer – AI Data Center

TekWissen ®; Columbus (OH); On-site; USD 47,000 - 67,000; Full time

Job summary

TekWissen® is seeking an On-Site Service Engineer to support enterprise data center environments in Columbus, OH. This 6‑month temporary assignment is hands-on, with a focus on maintaining uptime and resolving hardware issues in customer sites.

You'll work with Dell server hardware, perform builds, firmware updates, and troubleshooting across Linux and other OSes, with on‑call rotations and clear communication with clients. A 3–5+ year background in technical support or data centers is required.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

Responsibilities

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

Skills

Server hardware

Data center

Troubleshooting

Customer communication

On-site support

Education

Associate degree in IT

Bachelor's degree in IT

Tools

Dell servers

Job description

Location: Columbus, OH

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

Pay Rate: $ 41.61-41.61/ Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

• Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
• This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service.
• Prior AI experience is not required—strong data center and server fundamentals are what matter most.

What You'll Do

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving abilities
• Comfortable working independently on‑site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules

TekWissen® Group is an equal opportunity employer supporting workforce diversity.