IT Service Desk Analyst - Onsite Support

Maritz; Fenton (MO); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Job summary

Maritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional support to employees across the organization. This role serves as the first point of contact for IT issues and requests, delivering outstanding service through phone, chat, and in-person interactions.

The position is on-site at Maritz Headquarters in Fenton, MO, five days per week, with after‑hours on‑call rotation and some remote work possible after onboarding at manager discretion.

Qualifications

• 2+ years of experience in a Service Desk/Help Desk/Desktop Support role.
• Strong knowledge of Windows OS, Microsoft 365, PC hardware, and network troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-tier technical support for hardware, software, printers, and business applications.
• Respond to and resolve incidents and service requests via phone, chat, and walk-up support.
• Create, update, and manage support tickets with documentation.
• Escalate complex issues to appropriate teams as needed.
• Follow service management processes and contribute to knowledge base articles.

Skills

Windows

Microsoft 365

PC hardware

Network troubleshooting

Remote support

Customer service

Documentation

Time management

Teamwork

Verbal communication

Education

ITIL Foundation certification

Tools

ServiceNow

NiCE Telephony

Job description

Maritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional support to employees across the organization. This role serves as the first point of contact for IT issues and requests, delivering outstanding service through phone, chat, and in-person interactions.

The position is on-site at Maritz Headquarters in Fenton, MO, five days per week, with after‑hours on‑call rotation and some remote work possible after onboarding at manager discretion.