IT Service Desk Specialist I — Onsite Support & Hardware

Systems Plus, Inc.; Rockville (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking an IT Service Desk Specialist – Level I to serve as the primary point of contact for customer engagement. This full-time, onsite position requires providing technical assistance, monitoring support tickets, and ensuring hardware support. Candidates must possess a High School Diploma or G.E.D., with at least 2 years of related experience. The role offers a chance for professional growth and competitive benefits in Rockville, MD.

Qualifications

• At least 2 years of experience in a similar role.
• Customer service skills required for effective communication.

Responsibilities

• Serve as the primary point of contact for customer engagement.
• Monitor and triage tickets assigned to the site.
• Answer questions and analyze problems.
• Provide hardware support including troubleshooting and installation.
• Ensure regular communication for queue management.

Skills

Customer service

Technical assistance

Problem analysis

Ticket monitoring

Education

High School Diploma or G.E.D.

Tools

IT Service Desk systems

Job description

A technology solutions provider is seeking an IT Service Desk Specialist – Level I to serve as the primary point of contact for customer engagement. This full-time, onsite position requires providing technical assistance, monitoring support tickets, and ensuring hardware support. Candidates must possess a High School Diploma or G.E.D., with at least 2 years of related experience. The role offers a chance for professional growth and competitive benefits in Rockville, MD.