On-Site Service Coordinator & Administrative Specialist

Setpoint Systems Corporation; Littleton (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) matching

Paid time off

Job summary

Setpoint Systems Corporation is seeking an Administrative Assistant – Service Coordinator to support a results-driven service team in Littleton, Colorado. The role focuses on coordinating service projects, scheduling calls, preparing work orders, and maintaining records to ensure timely service delivery to customers.

The position serves as the primary contact for customers and technicians, supports biweekly meetings, and helps generate sales metrics for management.

Qualifications

• Extensive product training will be provided.
• Must attend each meeting with a 3 week look ahead service schedule.
• Strong organizational skills and ability to manage multiple records and schedules.

Responsibilities

• Prepare work orders and schedule service calls and TSA visits.
• Prepare and finalize technician work orders for invoicing.
• Coordinate service schedules with input from technicians, customers, and service manager.
• Update site contact information.
• Participate in biweekly service team meetings.
• Organize and maintain all records, documents, and job correspondence.
• Create TSA binders and maintain the Safety binder.
• Act as point of contact for customers and technicians via phone, text, and email.
• Interface with customers on timely execution of services.
• Keep customers informed on status of jobs via the service project schedule.
• Pull and create sales metrics reports for management meetings.

Skills

Communication

Scheduling

Administrative support

Customer service

Job description

Setpoint Systems Corporation is seeking an Administrative Assistant – Service Coordinator to support a results-driven service team in Littleton, Colorado. The role focuses on coordinating service projects, scheduling calls, preparing work orders, and maintaining records to ensure timely service delivery to customers.

The position serves as the primary contact for customers and technicians, supports biweekly meetings, and helps generate sales metrics for management.