Service Desk Coordinator — Customer-Centric Ops Lead

Mytech Partners; Greenwood Village (CO); On-site; USD 26,491 - 36,423; Full time

Benefits offered by this job

12 days vacation

6 sick days

Volunteer time

Medical, Dental, and Vision insurance

Company paid Life, STD, LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners is seeking a Service Coordinator to act as the central hub for our service operations in Denver, CO. You will coordinate service desk tasks, schedule remote and onsite visits, and ensure clear communication with clients and engineers.

The role focuses on prioritizing requests, maintaining SLA adherence, and delivering excellent customer service in a fast-paced environment. Full-time on-site position with a strong emphasis on teamwork and operational efficiency.

Qualifications

• Excellent verbal communication skills for coordinating with internal teams and clients.
• Customer-centric mindset focused on delivering exceptional experiences.
• Flexible and adept at solving problems in a fast-paced environment.
• Ability to prioritize and assign work based on multiple factors.

Responsibilities

• Coordinate Service Desk Operations: own the service desk activities and assign tasks to engineers.
• Facilitate Team Communication: lead daily huddle meetings to align the team.
• Handle Incoming Communication: be the first point of contact for calls and requests.
• Manage Service Requests: monitor, review, and prioritize requests by urgency and availability.
• Schedule Technical Support: coordinate remote and onsite visits.
• Maintain Customer Communication: update clients on status and upcoming visits.
• Ensure SLA Compliance: monitor resolutions within agreed SLAs.
• Escalate Issues When Necessary: raise high-priority items for escalation.

Skills

Strong communication skills

Customer-centric mindset

Problem-solving abilities

Prioritization skills

Professionalism

Job description

Mytech Partners is seeking a Service Coordinator to act as the central hub for our service operations in Denver, CO. You will coordinate service desk tasks, schedule remote and onsite visits, and ensure clear communication with clients and engineers.

The role focuses on prioritizing requests, maintaining SLA adherence, and delivering excellent customer service in a fast-paced environment. Full-time on-site position with a strong emphasis on teamwork and operational efficiency.