Administrative Assistant - Service Coordinator

Setpoint Systems Corporation; Littleton (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401(k) matching

Paid time off

Job summary

Setpoint Systems Corporation is seeking an Administrative Assistant – Service Coordinator to support a results-driven service team in Littleton, Colorado. The role focuses on coordinating service projects, scheduling calls, preparing work orders, and maintaining records to ensure timely service delivery to customers.

The position serves as the primary contact for customers and technicians, supports biweekly meetings, and helps generate sales metrics for management.

Qualifications

• Extensive product training will be provided.
• Must attend each meeting with a 3 week look ahead service schedule.
• Strong organizational skills and ability to manage multiple records and schedules.

Responsibilities

• Prepare work orders and schedule service calls and TSA visits.
• Prepare and finalize technician work orders for invoicing.
• Coordinate service schedules with input from technicians, customers, and service manager.
• Update site contact information.
• Participate in biweekly service team meetings.
• Organize and maintain all records, documents, and job correspondence.
• Create TSA binders and maintain the Safety binder.
• Act as point of contact for customers and technicians via phone, text, and email.
• Interface with customers on timely execution of services.
• Keep customers informed on status of jobs via the service project schedule.
• Pull and create sales metrics reports for management meetings.

Skills

Communication

Scheduling

Administrative support

Customer service

Job description

ADMINISTRATIVE ASSISTANT – Service Coordinator-

We are looking for an administrative assistant to join our results oriented Service team in Littleton, Colorado. This is your chance to stand out in the crowd and build a position that is truly customer focused.

We solely exist to improve lives through empowerment. Our success and focus are around enabling our customers to become self-sustaining through extensive training and unique, passionate partnerships.

ADMINISTRATION OF SERVICE PROJECTS – Assists

• Prepare work orders and schedule service calls and TSA visits.


• Prepare and finalize technician work orders for invoicing


• Prepares and coordinates service schedules with input from SSC’s service technicians, customers, and service manager.


• Updates site contact information.


• Prepares and participates in biweekly service team meetings.


• Organizes and maintains all records, documents, and job correspondence email into libraries.


• Creates TSA binders.


• Maintain Safety binder.

COMMUNICATIONS WITH CUSTOMERS AND INTERNAL CUSTOMERS – Assists

• Point of contact for customers and technicians, via telephone, text, and email.


• Interfaces with customers and internal customers on the timely execution of services.


• Keeps customers informed on status of job, through the service project schedule.


• Catalog all work order notes and recommendations and email them to account managers for follow up on a weekly basis.


• Pull and create sales metrics reports for management meetings.


• Perform follow up calls with our customers

PROJECT PLANNING AND SCHEDULING – Assists

• Monitors, evaluates, and prepares service billings.


• Performs backup duties for Service Manager and Parts Department when needed.


• Must attend each meeting and be prepared with 3 week look ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets and Job Issues.

OFFICE MANAGEMENT - Responsible for

• Managing the President’s schedule.


• Facility contract management.


• Reconciling expense reports.


• Assists in coverage of the front desk/phone tree.


• Assists with Kitchen Duty.


• Creates Sales metric reports for Management meetings.

Extensive product training will be provided and required

******* Please note that this is NOT a work from home / Hybrid position********

About Setpoint Systems Corporation:

Setpoint Systems Corporation is an award winning systems integrator of building automation and control. Setpoint Systems, established in 1983, is considered one of the largest independent systems integrators in the western United States. If you are interested in working in a challenging environment on a technology that has the potential to change the way companies operate and control their facilities, then we'd love to hear from you. Setpoint Systems is growing a world-class team and represents one of the hottest opportunities in the technology sector today. Come join us in advancing the way building owners and operators will control and monitor their facilities in the future!

We offer comprehensive product training, excellent compensation based on experience, a complete health, dental, vision, life, and disability benefits package, including 401(k) contribution matching, cafeteria plan, and generous paid time off.

Base Salary $55,000 - $60,000 / Based on Experience

Equal Opportunity/Affirmative Action Employee