Service Coordinator

Atlas Copco; Auburn (WA); Ibrido; USD 74.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) retirement plan

Health, Dental, Vision insurance

Paid time off

Life & Disability insurance

Flexible benefits plan

Descrizione del lavoro

Atlas Copco in Auburn, WA is seeking a Service Coordinator to schedule field service installations and coordinate with customers and the Service Manager. You will manage orders, parts, and communications, ensuring timely updates and smooth operations.

The role requires at least two years in service coordination, strong organizational and communication skills, and proficiency in MS Office; SAP experience is preferred. Hybrid work arrangement offered in Auburn, WA.

Competenze

• Minimum of two years of service coordination and/or dispatch experience.
• High school diploma; college preferred.

Mansioni

• Schedule field service jobs and coordinate with the Service Manager.
• Secure purchase orders and verify terms with customers.
• Open and maintain service orders in SAP and other systems.
• Track, expedite, and file paperwork for service jobs.
• Communicate regularly with customers about order status and progress.
• Coordinate with technicians to maximize utilization and respond to outages.

Conoscenze

Organizational skills

Verbal & written communication

MS Office proficiency

SAP experience

Multi-tasking

Formazione

High school diploma

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Roles and Responsibilities

Service Administration (60%)

Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%)

Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Your skills and experience

Experience – Minimum of two years of relevant service coordination and/or dispatch experience.

Education – High School diploma, some college preferred.

Skills – Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

Your compensation and benefits

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary range: $73,500K - $88,000K based on knowledge, skills and experience; “Geographically adjusted”

Your job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Auburn, WA.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website