On-Site Service Advisor | Customer Care & Repairs

Cummins Inc.; Tampa (FL); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Tampa, Florida is seeking a Service Advisor to be the primary contact for service inquiries and to manage customer relationships on-site.

You will create and manage work orders, coordinate with technicians, and provide proactive service updates to ensure rapid resolutions and high customer satisfaction. The role requires strong communication, problem-solving, and multitasking skills, with experience in service operations and warranty processes.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience in a non-retail environment.
• Experience supporting service operations and warranty administration.
• Licensing for export controls or sanctions regulations may be required.

Responsibilities

• Build strong customer relationships as the primary contact for service inquiries.
• Create and manage work orders to streamline service execution.
• Provide clear service status updates to customers throughout repairs.
• Coordinate with technicians to expedite issue resolution and minimize downtime.
• Support warranty administration and claim processing.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

Service management systems

Diagnostic technologies

Electronic service tools

Job description

Cummins Inc. in Tampa, Florida is seeking a Service Advisor to be the primary contact for service inquiries and to manage customer relationships on-site.

You will create and manage work orders, coordinate with technicians, and provide proactive service updates to ensure rapid resolutions and high customer satisfaction. The role requires strong communication, problem-solving, and multitasking skills, with experience in service operations and warranty processes.