On-site Service Admin: Repair & RMA Operations

Golden State Communications, Inc.; San Jose (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Hands-on experience with rental tech

Collaborative environment

Customer-focused culture

Job summary

Golden State Communications, Inc. is seeking an Administrative Assistant to support the Service Department. You will manage the full repair and RMA workflow, ensuring documentation, communication, and reporting are accurate.

The role involves coordination with Leadership, Rental, Sales, and Service teams to keep operations running smoothly. The position reports to the Director of Service and partners with the Service Coordinator for backup coverage.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines.
• Experience with service workflows, RMAs, or repair coordination (preferred).
• Familiarity with NetSuite, Zuper, or similar systems (a plus).
• Clear communication skills and a collaborative mindset.

Responsibilities

• Manage repair jobs in Zuper and NetSuite with accurate creation, status updates, notes, and notifications.
• Perform weekly and monthly repair audits for HQ and branch locations.
• Prepare and process service quotes in NetSuite.
• Coordinate with Accounting on rental write-offs when needed.
• Submit warranty requests for non-radio equipment.
• Create and manage Motorola warranty claim submissions.
• Submit support cases as required.
• Complete service billing for Northern California and support billing for Southern California.
• Generate weekly repair turnaround-time reports.
• Maintain service repair policies, procedures, and reference materials.
• Provide ongoing support to the Service Coordinator and Service Manager.

Skills

Attention to detail

Multitasking

Clear communication

Collaborative mindset

Tools

NetSuite

Zuper

Job description

Golden State Communications, Inc. is seeking an Administrative Assistant to support the Service Department. You will manage the full repair and RMA workflow, ensuring documentation, communication, and reporting are accurate.

The role involves coordination with Leadership, Rental, Sales, and Service teams to keep operations running smoothly. The position reports to the Director of Service and partners with the Service Coordinator for backup coverage.