Administrative Assistant - Service

Golden State Communications, Inc.; San Jose (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Hands-on experience with rental tech

Collaborative environment

Customer-focused culture

Job summary

Golden State Communications, Inc. is seeking an Administrative Assistant to support the Service Department. You will manage the full repair and RMA workflow, ensuring documentation, communication, and reporting are accurate.

The role involves coordination with Leadership, Rental, Sales, and Service teams to keep operations running smoothly. The position reports to the Director of Service and partners with the Service Coordinator for backup coverage.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines.
• Experience with service workflows, RMAs, or repair coordination (preferred).
• Familiarity with NetSuite, Zuper, or similar systems (a plus).
• Clear communication skills and a collaborative mindset.

Responsibilities

• Manage repair jobs in Zuper and NetSuite with accurate creation, status updates, notes, and notifications.
• Perform weekly and monthly repair audits for HQ and branch locations.
• Prepare and process service quotes in NetSuite.
• Coordinate with Accounting on rental write-offs when needed.
• Submit warranty requests for non-radio equipment.
• Create and manage Motorola warranty claim submissions.
• Submit support cases as required.
• Complete service billing for Northern California and support billing for Southern California.
• Generate weekly repair turnaround-time reports.
• Maintain service repair policies, procedures, and reference materials.
• Provide ongoing support to the Service Coordinator and Service Manager.

Skills

Attention to detail

Multitasking

Clear communication

Collaborative mindset

Tools

NetSuite

Zuper

Job description

Full-Time, M-F 8am-5pm
Location: San Jose, CA, on-site
Department: Service
Compensation: $22-$28 / per hour

JOB SUMMARY

We’re looking for a detail-driven Administrative Assistant to support our Service Department by managing the full repair and RMA workflow for customer and service equipment. This role ensures repairs move efficiently from intake through completion while maintaining accurate documentation, communication, and reporting. You’ll work closely with Leadership, Rental, Sales, and Service teams to keep operations running smoothly.

This position reports to the Director of Service and partners closely with the Service Coordinator for backup coverage.

KEY RESPONSIBILITIES

Manage in-house repair jobs in Zuper and NetSuite, ensuring accurate job creation, status updates, notes, and notifications

Perform weekly and monthly repair audits for HQ and branch locations

Prepare and process service quotes in NetSuite

Coordinate with Accounting on rental write-offs when needed

Submit warranty requests for non-radio equipment

Create and manage Motorola warranty claim submissions

Submit support cases as required

Complete service billing for Northern California and support billing for Southern California

Generate weekly repair turnaround-time reports

Maintain service repair policies, procedures, and reference materials

Provide ongoing support to the Service Coordinator and Service Manager

QUALIFICATIONS:

Strong attention to detail and organizational skills

Ability to manage multiple tasks and deadlines

Experience with service workflows, RMAs, or repair coordination (preferred)

Familiarity with NetSuite, Zuper, or similar systems (a plus)

Clear communication skills and a collaborative mindset

WHY JOIN US?

• Competitive pay and a comprehensive benefits package.
• Opportunity to gain hands‑on experience with cutting‑edge rental equipment and grow in your technical career.
• Work in a collaborative, supportive environment that values teamwork and continuous improvement.
• Be part of a team that emphasizes customer satisfaction and operational efficiency.

TEAMWORK

We are committed to fostering a culture of collaboration and innovation. Team members are encouraged to proactively suggest improvements, streamline processes, and contribute to the ongoing success of our rental division.

ABOUT GOLDEN STATE COMMUNICATIONS

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi‑Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2‑way communications systems to the area’s largest sporting venues. universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet‑based communications.