Administrative Assistant -� Service

Golden State Communications; San Jose (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Hands-on experience with equipment

Supportive work environment

Job summary

Golden State Communications is seeking a detail-driven Repair Coordinator in San Jose, CA. This full-time position involves managing the repair and RMA workflows to ensure efficient operations in our Service Department.

Key responsibilities include managing repair jobs in systems like Zuper and NetSuite, conducting audits, and maintaining documentation. The ideal candidate should demonstrate strong organizational skills and experience in service workflows. Benefits include competitive pay and a collaborative work environment.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines.
• Experience with service workflows, RMAs, or repair coordination (preferred).
• Clear communication skills and a collaborative mindset.

Responsibilities

• Manage in-house repair jobs in Zuper and NetSuite.
• Perform weekly and monthly repair audits.
• Prepare and process service quotes in NetSuite.
• Coordinate with Accounting on rental write-offs.
• Submit warranty requests for non-radio equipment.
• Complete service billing for Northern California.

Skills

Attention to detail

Organizational skills

Task management

Communication skills

Collaborative mindset

Tools

NetSuite

Zuper

Job description

Full-Time, Monday through Friday 8:00 a.m. – 5:00 p.m.

Location: San Jose, CA (on-site)

Department: Service

Compensation: $22‑$28 per hour

JOB SUMMARY

We’re looking for a detail‑driven Repair Coordinator to support our Service Department by managing the full repair and RMA workflow for customer and service equipment. This role ensures repairs move efficiently from intake through completion while maintaining accurate documentation, communication, and reporting. You’ll work closely with Leadership, Rental, Sales, and Service teams to keep operations running smoothly.

This position reports to the Director of Service and partners closely with the Service Coordinator for backup coverage.

RESPONSIBILITIES

• Manage in‑house repair jobs in Zuper and NetSuite, ensuring accurate job creation, status updates, notes, and notifications.
• Perform weekly and monthly repair audits for headquarters and branch locations.
• Prepare and process service quotes in NetSuite.
• Coordinate with Accounting on rental write‑offs when needed.
• Submit warranty requests for non‑radio equipment.
• Create and manage Motorola warranty claim submissions.
• Submit support cases as required.
• Complete service billing for Northern California and support billing for Southern California.
• Generate weekly repair turnaround‑time reports.
• Maintain service repair policies, procedures, and reference materials.
• Provide ongoing support to the Service Coordinator and Service Manager.

QUALIFICATIONS

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines.
• Experience with service workflows, RMAs, or repair coordination (preferred).
• Familiarity with NetSuite, Zuper, or similar systems (a plus).
• Clear communication skills and a collaborative mindset.

BENEFITS

• Competitive pay and a comprehensive benefits package.
• Opportunity to gain hands‑on experience with cutting‑edge rental equipment and grow in your technical career.
• Work in a collaborative, supportive environment that values teamwork and continuous improvement.
• Be part of a team that emphasizes customer satisfaction and operational efficiency.