On-Site Server Support Technician – Travel Ready

Worldwide TechServices, LLC; Minnesota; On-site; USD 52,000 - 76,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Dynamic Server Support professional for on-site client operations in the Minnesota area. The role involves diagnosing and repairing a range of desktops, laptops, deskside, ESF, and server issues, with direct client interaction to resolve problems promptly.

Responsibilities include handling service calls within SLAs, reporting, asset management, and adherence to safety guidelines. Some night or extended travel may be required based on client needs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow established policies, guidelines, and documents relating to successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand Safety policies and guidelines and work within them daily.

Skills

Communication

Travel to client sites

Equipment handling

Customer service

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC seeks a Dynamic Server Support professional for on-site client operations in the Minnesota area. The role involves diagnosing and repairing a range of desktops, laptops, deskside, ESF, and server issues, with direct client interaction to resolve problems promptly.

Responsibilities include handling service calls within SLAs, reporting, asset management, and adherence to safety guidelines. Some night or extended travel may be required based on client needs.