On-Site Server Support Technician

Worldwide TechServices; Town of Cheektowaga (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a dedicated customer support professional in Cheektowaga, NY. You will be responsible for providing customer support for designated equipment, meeting service level agreements, and managing inventory effectively. Ideal candidates will have technical school certification or equivalent and possess strong communication skills. A valid driver’s license and the ability to lift computer equipment are required. Join us to work with leading technology clients and enhance your career.

Qualifications

• Typically requires 0-2 years of relevant experience in customer service.
• Previous customer service experience is preferred.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory as required.

Skills

Communication about technical issues

Ability to drive long distances

Ability to lift up to 50 lbs

Ownership of basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a dedicated customer support professional in Cheektowaga, NY. You will be responsible for providing customer support for designated equipment, meeting service level agreements, and managing inventory effectively. Ideal candidates will have technical school certification or equivalent and possess strong communication skills. A valid driver’s license and the ability to lift computer equipment are required. Join us to work with leading technology clients and enhance your career.