System Services Representative, Elk Grove Village (Chicago, Illinois Service Territory)

IBM; Lisle (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

IBM Infrastructure & Technology is seeking a System Services Representative for MVS Server to provide on-site installation, maintenance, and repair of non-IBM server products at client sites.

You will deliver technical support, perform problem determination, and work with various IBM centers to ensure high client satisfaction, while maintaining certifications and undergoing ongoing training in both technical and soft skills.

Qualifications

• Exposure to non-IBM server products and their installation, maintenance, and repair.
• Knowledge of operating systems, software, and server capabilities.

Responsibilities

• On-site installation, maintenance, and repair of non-IBM server products at client sites.
• Provide technical support, problem determination, and resolution for client issues.
• Conduct Technical Delivery Assessment, planning, and account management for services.
• Collaborate with support centers and business units to achieve high-quality resolutions.
• Update Digital Technical Certifications and Soft Skills trainings for IBM service excellence.

Skills

Exposure to Server Products

Operating Systems Knowledge

IT Tools Familiarity

IT Engineering Basics

Hybrid Cloud Knowledge

Reliable Transportation

Education

Bachelor's Degree

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Job description

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction.

Your Primary Responsibilities Will Include

• Perform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, Oracle, and Fujitsu, at client sites.
• Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.
• Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.
• Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.
• Maintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Exposure to Server Products: Familiarity with non-IBM server products, such as Dell, Oracle, and Fujitsu, including their installation, maintenance, and repair.
• Basic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.
• Experience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Exposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.
• Familiarity with Hybrid Cloud Environments: Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite Infrastructure Services, maintenance, and consultancy.
• Reliable transportation is required

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery.
• Knowledge of Cloud Computing: Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services.
• Exposure to Data Analytics: Familiarity with data analytics tools and techniques, including data analysis and interpretation.