On-Site Senior Assistant Manager: Resident Services Lead

Irvine Company; Irvine (CA); Presencial; USD 69 000 - 86 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Matching 401(k)

Health benefits

Resumo da oferta

Irvine Company Apartment Communities is seeking a Senior Assistant Manager to oversee daily operations of the Cypress Neighborhood community, lead the resident services team, and handle escalations with a focus on service excellence.

The role requires travel between communities, supervision of staff, and maintaining SOP compliance. Base pay ranges from $33.17 to $41.25 per hour, with competitive benefits for full-time employees.

Qualificações

• High school diploma or GED or equivalent experience required.
• 2–5 years of relevant work experience preferred.
• Travel between communities may be required daily.

Responsabilidades

• Hires, trains, coaches and manages team performance and development to meet objectives.
• Provides excellent customer service by anticipating needs and resolving questions promptly.
• Supervises maintenance of common areas and vacant units to company standards, identifying hazards.
• Oversees timely completion of resident services tasks and retention activities with proper documentation.
• Ensures audit compliance with SOPs and executes administrative accounting processes for the unit.
• Drives efficiency by adopting and maximizing use of new and existing technologies.

Conhecimentos

Google suite

CRM/ERP experience

Communication skills

Formação académica

High School Diploma or GED

Ferramentas

Salesforce

RealPage

Coupa

Descrição da oferta de emprego

Irvine Company Apartment Communities is seeking a Senior Assistant Manager to oversee daily operations of the Cypress Neighborhood community, lead the resident services team, and handle escalations with a focus on service excellence.

The role requires travel between communities, supervision of staff, and maintaining SOP compliance. Base pay ranges from $33.17 to $41.25 per hour, with competitive benefits for full-time employees.