Assistant Manager ($28.85 - $36.92)

Jobs2Web; Irvine (CA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking an on-site team leader to assist the Community Manager with daily operations, resident relations, and lease processes. You’ll drive service excellence, support move-in/out, renewals, and invoicing, while maintaining standards across 1550 units.

The role requires at least 1 year in customer service, a valid driver’s license, and strong English communication. Evening/weekend availability and attendance are expected.

Qualifications

• Minimum 1 year experience in a customer service environment.
• Leasing experience preferred.
• Must have a valid driver's license and vehicle insurance.
• Clear English communication, written and spoken. Multilingual a plus.

Responsibilities

• Create a customer service focused culture for residents, prospects, vendors and employees.
• Lead onboarding and development of team members to boost engagement and retention.
• Assist new/existing residents with all ICAC processes including move-in/out, transfers and renewals.
• Handle resident complaints and communicate solutions to leadership.
• Oversee ledger management and invoicing processes.
• Complete delinquency review and eviction processing per policy.
• Monitor NPS and Yelp scores; ensure property standards and maintenance.

Skills

Customer service

Leasing experience

Driver's license

English communication

Flexible schedule

Attendance

Education

High School Diploma

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

Assists the Community Manager in leading the team. Responsible for day to day operational and sales responsibilities involving residents such as resolving resident concerns, move-in/out process, renewals, evictions and other resident related items.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed.
• Handles all resident complaints, identify solutions and communicate to leadership.
• Oversees ledger management to include adding/waiving fees and process company invoicing.
• Completes delinquency review, accounting month-end and process evictions according to company policy.
• Tracks NPS and Yelp scores daily.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times. Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Variances in responsibilities may exist by community type:

• Assist with leasing responsibilities as needed.

Minimum Qualifications / Other Expectations:

• High School Diploma.
• Min. 1 year experience in customer service environment; leasing experience preferred.
• Valid driver’s license; valid vehicle insurance.
• This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• Ability to work evenings, weekends and holidays.
• Regular, consistent and timely attendance is required.

Community Details:

Communities of Responsibility: The Village at SC - All Bldgs
Unit Count: 1550

Compensation:

Base Pay Range:$28.85 -$36.92

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

• The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.