Global Cyber Services Operations Coordinator (Onsite)

TEKsystems; Town of Sun Prairie (WI); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA

Paid time off

Job summary

TEKsystems is seeking an Operations Coordinator for Cyber Services to provide administrative and operational support to a global team based in Sun Prairie, WI. This onsite role coordinates onboarding, manages a shared mailbox, and supports client engagements across North America, Europe, Asia, and Australia.

The ideal candidate has executive support or project coordination experience, strong MS Office skills, and a proven ability to manage multiple priorities with accuracy and discretion.

Qualifications

• Experience as an Executive Assistant, Operations Coordinator, Administrative Coordinator, Project Coordinator, or similar role.
• Experience supporting multiple stakeholders and managing competing priorities.
• Salesforce administration experience, including reporting and record maintenance.
• Strong proficiency with Microsoft Office applications: Outlook, SharePoint, Teams, Excel, Microsoft Bookings.
• Experience managing shared mailboxes and customer inquiries.
• Experience coordinating appointments, onboarding activities, or client-facing services.
• Excellent communication, customer service, and organizational skills.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Provide high-level administrative and coordination support to leadership and the global Cyber Services team.
• Manage day-to-day operational activities and special projects while ensuring timelines and deliverables are met.
• Coordinate meetings, events, communications, and activities across global teams in North America, Europe, Asia, and Australia.
• Assist with prioritizing workloads, tracking action items, and managing stakeholder expectations.
• Manage and monitor a shared customer-facing mailbox, ensuring inquiries are triaged, tracked, and resolved in a timely manner.
• Coordinate client onboarding activities and appointments through Microsoft Bookings.
• Support customers and internal stakeholders by providing scheduling assistance and routing inquiries to the appropriate teams.
• Maintain organized communication records and audit trails.
• Maintain accurate records in Salesforce, SharePoint, Microsoft Bookings, mailing lists, and other internal systems.
• Generate operational reports on service requests, onboarding activity, mailbox metrics, response times, and emerging trends.
• Support process documentation, templates, procedures, and operational guidance materials.
• Ensure data quality, confidentiality, and compliance across all systems.
• Support Threat Intelligence Webinars, Underwriter Education sessions, onboarding calls, and additional Cyber Services offerings.
• Assist with participant registrations, communications, mailing list management, and follow-up activities.
• Coordinate distribution of approved webinar materials, recordings, and related resources.

Skills

Executive/Operations coordination

Stakeholder management

Customer service

Communication

Attention to detail

Prioritization

Tools

Salesforce

Outlook

SharePoint

Teams

Excel

Microsoft Bookings

Job description

TEKsystems is seeking an Operations Coordinator for Cyber Services to provide administrative and operational support to a global team based in Sun Prairie, WI. This onsite role coordinates onboarding, manages a shared mailbox, and supports client engagements across North America, Europe, Asia, and Australia.

The ideal candidate has executive support or project coordination experience, strong MS Office skills, and a proven ability to manage multiple priorities with accuracy and discretion.