On-Site School IT Support Technician

Revolution Technologies; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Revolution Technologies is seeking a School Technician (Tech Support Specialist) to provide on-site IT support in a US school district. You will resolve hardware, software, network, and instructional technology incidents, escalating as needed to the Technology Support Center while maintaining strong communication with stakeholders.

The role requires an Associate degree (or two years per year substituted) and CompTIA A+ certification, with a willingness to pass background checks.

Qualifications

• Associate degree required; two years of related technology experience may substitute for each year of college.
• CompTIA A+ certification required.
• Experience is preferred but not required.

Responsibilities

• Provide on-site troubleshooting for hardware, software, network, and instructional technology issues.
• Manage service requests through the district ticketing system and meet SLA targets.
• Communicate incident status clearly with stakeholders and escalates complex issues as needed.
• Support deployment and implementation of new technology aligned with district standards.
• Assist with device lifecycle processes including deployment, repair, and end-of-year readiness.
• Maintain inventory records and contribute to IT security and digital safety initiatives.

Skills

End-user hardware

Operating systems

Active Directory

Endpoint management

Communication skills

Education

Associate degree

Bachelor’s degree preferred

Tools

Active Directory

Endpoint management systems

Service desk platforms

Job description

Revolution Technologies is seeking a School Technician (Tech Support Specialist) to provide on-site IT support in a US school district. You will resolve hardware, software, network, and instructional technology incidents, escalating as needed to the Technology Support Center while maintaining strong communication with stakeholders.

The role requires an Associate degree (or two years per year substituted) and CompTIA A+ certification, with a willingness to pass background checks.