On-Site School IT Support Specialist (Client-Facing)

Revolution Technologies

Dunwoody (GA)

On-site

USD 42,000 - 63,000

Full time

2 days ago

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Job summary

Revolution Technologies in Dunwoody, GA is seeking a School Technician (Tech Support Specialist) to provide on-site end-user support across district facilities, resolving hardware, software, and network incidents and ensuring alignment with IT policies. This on-site, Monday–Friday role requires FBI background/fingerprint check and drug test, a 12+ month term, and reliable transportation.

The TSS collaborates with the District's Technology Support Center to deliver timely incident resolution.

Qualifications

End-user hardware knowledge across desktops, laptops, tablets, printers and peripherals.
Working knowledge of operating systems (Windows, macOS, Linux).
Familiarity with enterprise IT support tools and systems (Active Directory, endpoint management, service management).

Responsibilities

Provides on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across district facilities.
Manages service requests through the district ticketing system, meeting defined SLA for response and resolution.
Maintains clear communication regarding incident status with stakeholders and escalates complex issues appropriately.
Ensures uninterrupted operations by prioritizing and resolving critical technology incidents.
Delivers solutions that meet district standards, governance, and security policies.