On-Site School IT Help Desk Technician

SAY San Diego (Social Advocates for Youth); San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

SAY San Diego is seeking a Help Desk Technician to support staff across school sites in San Diego. The role involves troubleshooting desktops, laptops, tablets, and printers onsite and at out-stationed sites, plus helping users access Microsoft 365 tools.

Experience with Windows 11, Microsoft 365, and iOS setup is preferred. A California driver's license and reliable transportation are required for travel between sites.

Qualifications

• 6 to 12 months Level 1 help desk experience preferred.
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs.
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

Responsibilities

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers.
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

Skills

Windows 11

Microsoft 365

Customer service

Phone & Email support

Hardware troubleshooting

Mobility/transport

Tools

SharePoint

OneDrive

Apple iOS setup

Intune

MS Teams

Job description

SAY San Diego is seeking a Help Desk Technician to support staff across school sites in San Diego. The role involves troubleshooting desktops, laptops, tablets, and printers onsite and at out-stationed sites, plus helping users access Microsoft 365 tools.

Experience with Windows 11, Microsoft 365, and iOS setup is preferred. A California driver's license and reliable transportation are required for travel between sites.