Help Desk Technician

SAY San Diego; Northern (KY); Hybrid; USD 33,000 - 34,000; Full time

Job summary

SAY San Diego is seeking a Help Desk Technician to support desktop, laptop, tablet, and printer troubleshooting across school sites. The role requires travel to out-stationed sites and on-site IT support, with no hybrid/remote options.

Responsibilities include handling requests via phone, email, and in person, and enabling users with SharePoint, OneDrive, and Microsoft 365 tools. Strong customer service and reliable transportation are essential.

Qualifications

• 6 to 12 months Level 1 help desk experience preferred.
• Familiarity with Windows 11 and Microsoft 365.
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and transportation access for work.

Responsibilities

• Troubleshoot SAY San Diego desktops, laptops, tablets, and printers.
• Travel to out-stationed school sites to troubleshoot equipment and user issues.
• Receive, log, and prioritize help desk requests by phone, email, and in person.
• Teach users how to access MS SharePoint, OneDrive, and other utilities.
• Maintain IT asset inventory across offices and sites.
• Deploy, relocate, and decommission equipment for hires and moves; dispose per HIPAA rules.
• Support conference room technology and on-site AV for meetings.
• Support mobile devices (iPhone/Android) including Intune enrollment.
• Cultivate relationships with school-site IT personnel.

Skills

Windows 11 familiarity

Microsoft 365

iPhone/iPad setup

Apple ID management

Customer service

Communication skills

Valid driver’s license

Travel/field support

Teamwork

Tools

Microsoft Intune

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Technician

1 Attachments

Salary Range: $24.00 To $25.00 Hourly

POSITION PROFILE:

If you enjoy helping others, are tech savvy, and learn new tasks quickly, the Help Desk Technician may be the position for you! This position supports the needs of all SAY staff both onsite and out stationed at various school sites throughout San Diego. This position is not eligible for hybrid/remote work week schedules.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

QUALIFICATIONS (Education, Experience, and Certifications):

• 6 to 12 months Level 1 help desk experience preferred
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

KNOWLEDGE, SKILLS, AND ABILITIES:

• Tech savvy with solid working knowledge of computer hardware set-up for PC’s
• Ability to lift 50 lbs. unassisted.
• Solid communication and interpersonal skills; personable and customer service oriented
• Teachable and able to learn new tasks quickly and thoroughly
• Responsive and reliable with changing priorities
• Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.